Workday AMS For
Global Healthcare BPM Organization

Workday AMS For
Global Healthcare BPM Organization

Project Overview

Global BPM firm managing 40,000+ employees across 5 countries aimed to stabilize and optimize Workday operations.

Challenges

• Numerous L2/L3 tickets
• Poor security group structure
• Underperforming recruitment workflows

Solution

• Delivered SLA-based AMS across HCM, Talent, Learning, Time, Absence
• Revamped security roles and job profiles
• Introduced automation in documentation and background checks
• Used Workday Drive for file management

Results

• Reduced turnaround times
• Improved audit compliance and stability
• Elevated user efficiency and training